Lessons for Healthcare from a Business Perspective
The Importance of IT Partnerships in Healthcare
Partnerships can help healthcare organizations boost operations and ultimately provide better patient care. When it’s not possible to build a solution in-house, it’s beneficial to partner with vendors or entrepreneurs that can share their expertise and services.
Organizations with IT staffing shortages, for example, can turn to partner-delivered services to fill a need quickly and efficiently. Such services can be tailored to fit shrunken budgets and keep operations running.
Partnerships are also critical within an organization. When adopting DevOps in healthcare, for example, that involves not only the IT department but also financial, business and clinical teams within the system. DevOps — the discipline of blending IT operations and software development — promotes collaboration, faster innovation and continuous development, which are also important tenets of modern healthcare.
DISCOVER: How to use ServiceNow tools to drive digital transformation in healthcare.
Creating Better Data Analytics in Healthcare
Data and modern analytics are helping healthcare organizations drive important clinical and operational decisions.
When Chapel Hill, N.C.-based UNC Health deployed new telehealth services and digital tools during the pandemic, it integrated the information captured from those technologies into its data warehouse. Healthcare leaders could view dashboards with hospitalization forecasts, helping them get a start on planning for care needs.
A few years before the pandemic, Stockton, Calif.-based Community Medical Centers experimented with how to meet the organization’s growing demand for data analytics. After moving from freeware to the Tableau platform, the nonprofit could respond quickly to requests, especially during the pandemic.
“We were able to deploy and automate it so we could move on to other urgent projects instead of running daily reports,” said Javier Romo, CMC’s associate manager of business intelligence, in a recent HealthTech feature.
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Solution-Driven Digital Transformation in Healthcare
At University of Utah Health, when Donna Roach joined as CIO midpandemic, she led the way for a new digital-transformation roadmap, tackling a more expansive approach to care that included better consumer experiences.
“When I came on board, some people bristled at the term ‘consumer experience,’” Roach told HealthTech. “They said that it sounded like we were talking about Costco. And I said, ‘Well, there’s nothing wrong with Costco.’ I realized that I had to do some internal selling of the concepts before I ran with implementation.”